Plumbing Care



If there is a plumbing problem in your unit please try to contact your upstairs or downstairs neighbor so they are aware as the water and sewer lines are all connected! In the event of an emergency please CALL US – if we do not answer TEXT US – and fill out repair request! Non Emergency complete the repair request, text or email. Please keep your sink and tub drains free of hair and soap scum that can cause clogs in your unit or down the line. We get a lot of calls regarding Garbage disposals – in the event we are called to fix a garbage disposal and the problem is a fork, bottle cap or other item in the disposal we may pass the service charge on to you. Repeated calls for grease and vegetable matter may result in charges being passed on to you. Please run some ice through your disposal periodically and review the information below:

What NOT to put in the Garbage Disposal! (PDF) Or read online [CLICK HERE].


PLEASE Do not flush items that have the ability to cause or contribute to plumbing stoppages, including the following items that have been found in previous plumbing and garbage disposal stoppages:

  • Tampons
  • Paper towels
  • Tissues
  • Sanitary napkins
  • Condoms
  • Plastic wrappers
  • Coffee Grounds
  • Q-Tips
  • Disposable Sanitary wipes
  • Cleaning wipes
  • Grease
  • Dryer Sheets
  • metal objects

In order to prevent blockages, please refrain from dumping the following items down your toilet, sink, drainpipe or garbage disposal:

  • feminine hygiene products
  • coffee grinds
  • egg shells
  • onion or potato peels
  • pasta or rice
  • fats, oils or grease from cooking, cars or lawnmowers
  • produce stickers
  • chunks of garbage
  • disposable diapers
  • paper towels
  • rags
  • condoms
  • bags/wrappings and cardboard
  • motor oil, transmission fluids, anti-freeze or other toxic chemicals
  • solvents, paints, turpentine, nail polish, polish remover
  • flammable or explosive substances
  • corrosive substances that are either acidic or caustic
  • needles and sharps
  • prescription and over-the-counter medications

Why is this a problem?

Any solid matter that you put down the toilet or drainpipe has the potential to cause blockages in both the public sewer or your own private drain. This can lead to:

  • Raw sewage overflowing in your home or your neighbor’s home;
  • An expensive and unpleasant cleanup;
  • Raw sewage overflowing into yards, and streets;
  • Potential contact with disease-causing organisms;

An increase in operation and maintenance costs for local sewer departments, which can cause higher sewer bills for customers; and
Increased pollution due to sewage spills caused by the blockages.

Private drainage systems (the part of the drainage network between this building and the public sewer) use narrow pipe-work and sometimes have bends in them where solid objects can lodge and cause blockages.

WATER SHORTAGE Information Sheet

Fill Out a form online for repair requests!